amphipod is the BOMB!

a couple of weeks ago i went into my local fleet feet store to buy some replacement bottle tops for my amphipod water bottles.  the ones i had were getting discolored and sort of gummy which i thought was gross.  i had remembered that i saw a replacement pack at fleet feet so i went back and bought them when the time was right.

imagine my disappointment and surprise when the cap i put on the bottle to go run a 7 mile run in the freezing cold of winter in wisconsin LEAKED!  the freaking thing was leaking through the seams!  by the time i got home from my run my glove was soaked as was the neoprene casing on the outside of my bottle.  so the next time i went to run with that bottle i tried a different cap out of the pack.  SAME THING!  i decided that maybe it was leaking because i was holding it upside down and shaking it so i figured i'd just go ahead and run with it anyway.  i get to the pettit and don't make it even one mile around the track (just under 4 laps if anyone is counting) before my hand is all wet and the neoprene case is soaked.  bummer.  so i put the bottle down by my coat and run sans hydration.

normally i would just have tossed the defective caps (turns out all 4 were leakers) and take the loss but i thought… bullshit!  i'm going to email the company.  i didn't want to have to buy two new bottles so that i could have leak free caps… after all, i had already thrown out the original ones so all i was left with were the defective ones.

so i sent an e-mail:

to my delight i got a favorable response:

the e-mails went back and forth a couple of times to iron out some details but today i came home from work to find a box with brand new, shiny, and beautiful water bottles to replace mine!  i had explained that i didn't need new bottles that it was the caps that were the problem but kellie insisted that they didn't want to "maybe" fix the problem and that they'd rather just send me a whole new set up.  i am so impressed by the customer service and the fact that they stand behind their products 100%!  it made me feel really good about their company.  i love the water bottles i have from them.  they are comfortable and i've never felt that they were too bulky or a burden while running with them.  this just furthers my warm fuzzies towards the company.  talk about amazing customer service!  thank you kellie!

i am returning the other bottles/caps so that they can check them out to figure out what went wrong.  i feel really great about the resolution as i wasn't looking to get anything for free i was just looking to have non-leaky caps so i could use my bottles again.  i cannot say enough good things about this company, their customer service, and in particular, kellie who helped me with this issue.

and that's all i have to say about that.